Sprint believes this to be a device issue. Meaning it was not requesting location information or "timeouts". I called support and was told that because the phone wasn't purchased directly from Fido, than the wifi calling will not work. Only thing I can guess is maybe it works on newer SIM cards. If possible then always use high-speed Wi-Fi to make a video call on WhatsApp android device. Forgetting the Wi-Fi network is another simple method yet effective one that you can try in order to fix Samsung Galaxy S10 Wi-Fi issues. locate the battery separately in a place for 1-2 minutes and then reinsert it back. Got disconnected after an hour on the phone with first rep when I asked to speak with a rep that spoke reasonably fluent English. Merge Calls not working on iPhone, Disable Wi-Fi Calling. The Samsung Galaxy S10 range of phones are powerful and popular, but not without their issues. Wi-Fi Calling is a feature available on iPhone and Android that allows you to call and message (text and multimedia) over Wi-Fi when you have little or no cellular coverage. I had the unlocked Note 9 on Verizon. Please call carrier. She has been on Red Pocket GSMA for almost 2 years. We have found that in many cases when you have Wi-Fi calling feature enabled, the quality of sound after merge calls can be pretty low. Once you have secured your phone’s compatibility and Wi-Fi, you may start using 3 Wifi-Calling. The green phone handset "call" symbol has the wi-fi symbol showing. Learn more about WiFi calling with Virgin Media. Check the Internet and use Wi-Fi to make WhatsApp video call. Wifi Calling Samsung s10e Hi, I purchased an unlocked phone directly from Samsung and Fido us stating the device is not eligible. To check if your phone supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option.. iOS Phones: Wi-Fi Calling is available on iPhone 5c and newer. Turning on airplane mode, then WiFi, then WiFi-calling did work. When I put in my SIM card from my Verizon branded S7 it copied/download all of my previous apps and settings. It's carrier dependent and due to being unlocked, even though wifi calling is capable on the device, apparently the network carrier isn't enabling it for whatever reason. The Samsung Galaxy S10 is a line of Android smartphones manufactured and developed by Samsung Electronics. Even if you’re using a phone and carrier combo that supports Wi-Fi Calling, it’s probably not enabled by default. edited 1 year ago. Hi chad caswell - The Samsung S10 is compatible with Fi, but not designed for Fi. The video calling option does not pop up when calling other verizon android phones like it used to on my verizon galaxy s8. It says it will. I … Funny thing is my wife has a factory unlocked S10e on GSMA and wifi calling does not work on her phone. This might something work as a miracle and can solve the Wi-Fi related issue in just a minute. As the last solution to fix can’t send or receive MMS issue on Galaxy S10, S10E, or S10 Plus, a hard reset is the most drastic one. Wi-fi calling will not work on Verizon phones on a BYO phone activation. Here are some of the most common, with fixes and workarounds. From my understanding Wi-Fi calling had started working on the unlocked S9s. Click the link to go right to your Line Settings page. Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S10e / S10 / S10+ with other Wi-Fi capable devices. It wont be able to use the WiFi assistant to connnect to public WiFi networks. All of these devices support WiFi Calling if they are bought directly from us. I can confirm that Wi-Fi Calling does work. This means the phone the phone will not switch carries, it will only be able to connect to TMobile. I also cannot send mms via wifi, only data which worked on my note 8 and s9. Visual Voicemail also also works, although it prompted me to install an updated version. Therefore, before we begin troubleshooting this problem, you must figure out whether this problem is linked to that router or your phone. So to explain a little more I purchased the SM-G975U1 it had the unlocked version firmware but the features such as wi-fi calling and VOLTE were not working so I flashed the current AT&T firmware. Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and do require further assistance click here to get in touch with your Samsung subsidiary. When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S10 / S10+ / S10e. Will not have access to the Fi VPN, and WiFi calling may not work.. I called her phone from my phone herd a ring, but her phone did not ring. What you can do with your Wi-Fi router is restarting or resetting it. I have a factory unlocked Samsung Galaxy S10e that I just put on Red Pocket GSMA about a month ago and wifi calling works. Learn how to access your work email on your Samsung Galaxy S10. As soon as I shut wi-fi off and go to the Sprint network it immediately connects and updates. Wi-Fi and video calling did not work. Forget Wi-Fi Network. One important note to iPhone users who use their iPhone for conference calls and depend upon the ‘Merge Calls’ feature in the Phone App. There could be two things; either the problem is with that WiFi network/router or something isn’t right on your phone. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. Your IMEI will say good to go but it will not work. If for some reasons, you’re not able to connect to the particular WiFi network or a router, there’s nothing to worry much. S10E Wifi Calling I just got my new S10E and wifi calling was working at home just before I went off shore the phone did an up date and now no wifi calling. Check Wi-Fi Router. How to Fix Video Calling Not Working on WhatsApp Android Phone & Tablet. I can confirm that wi-fi calling is active and works with airplane mode on. Dealing with a non-working wifi connection is one of the annoying problems a Samsung Galaxy S10 user can face. Make sure you are connected to a stable Wi-Fi or any public hotspot if you are outdoors. Ok, so I am still seeing some issues. Similarly, if you’re on a cellular call in an area with WiFi, your call will switch to WiFi calling if you lose cellular service. I spent 3 hours on the phone to get the account setup and 2 phones activated. I’m using a Google Pixel running Android 8.0 (Oreo) here, so the process may vary slightly on your phone. iOS also supports the ability to do Wi-Fi Calling on other select Apple devices that support iCloud accounts. You don't have a WiFi network connection. I ordered the unlocked. Any questions, then post a comment. Here are some reasons why WiFi calling may not be working: The WiFi calling setting is turned off in your phone’s settings. This method will erase all your apps, except for … WiFi calling is somehow conflicting with sprints network. ... Wi-Fi Calling may improve indoor call quality for your Galaxy S10 / S10+ / S10e. Clear System Cache Verify all other wireless device is able to connect your personal wifi. If your device has a removable battery, just pull out the battery from the device but ensure the phone is not connected to any power source before that. I do not use the other features you listed so I … I have been through this before and ended up with non wifi calling on a carrier. So there is a bug when airplane mode is not enabled and it's trying desperately to find a network. Fortunately, the solutions are often handy and easy to do. Register your E911 address at My T-Mobile. Underneath we’ll get into a portion of the arrangements on How To Fix Mobile Hotspot Issues Samsung Galaxy S10 / S10+ / S10e. Turn on Wi-Fi. For most android phones and all Samsung phones, that means an ATT branded phone. I make the call and I hear a click and nothing happens at all, dead silence. I suggest you call on the Tele and question them why it's not active. Android Phones: Wi-Fi Calling is supported on most current Android phones. VoLTE worked. No. To check if it's working, look for the Wi-Fi calling icon on the topmost part of your screen. If your Samsung Galaxy S10, S10 Plus, and S10e won`t link to any wifi network, theirs is a possibility that its ability of Wifi is paused due to hardware bugs. It appears as though wi-fi calling is fine after the Bluetooth fix I noted above, but the native email client and the Good application still lose connectivity and will not update after a period of time on wi-fi. I still get the location timeouts without airplane mode on … I cannot be heard clearly when I try to place a call and I have not received one of the calls so far and it didn't even show up in my calls list. To turn it on, you’ll need to jump into the Settings menu. Glad to see you got it working, the only thing I was not able to get working on my unlocked s10 on verizon was Advanced Calling - Video Calling. I have found a work around and that is to turn VOLTE off, but I shouldn't really have to do that. Use WiFi on mobile to keep calling and texting wherever there’s WiFi at no extra cost. If you've been using Android for some time now, you must have encountered at least one wifi problem. No one is charged anything extra for WiFi calling. Calls drop often whether on wifi calling or mobile network. Hey guys I'm back with a really quick and simply video showing you how to set up wifi calling on the Samsung Galaxy S10. It had Wi-fi calling enabled. How to Fix WiFi Issues on Galaxy S10, S10E, and S10 Plus; Factory reset Galaxy S10. Galaxy S10, S10+ & S10e ... first instead of the phone hanging on to dear life the 1 bar and waiting for it to drop before switching on and off to WiFi calling. Try below-given troubleshooting methods to fix the WhatsApp video calling issue in android devices. Troubleshooting WiFi calling on an Android Device. ... S10+, S10e, S20, S205G, S20+5G, S20Ultra5G, Note10, Note 10+ and Note 10+5G. If you’re already logged in, click your name, then click Profile > Line Settings. You can use Wi-Fi Calling to call and message as you do on the cellular network, even if the person on the other end is not using Wi-Fi Calling. My new Samsung Galaxy S10e does recognize and show my Hughes net connection in my Connections and WiFi calling is on. My wife's phone got a call today and it did not ring. However, you must have a supported device. 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